Console Power: Productive Agents and Happy Customers

WEBINAR: Wednesday, Dec. 10, 11:00am to 12:00pm CT

REGISTER HERE

We will not give your contact information to a third party. We promise.

Join us for a deep dive on the core principles of building a great customer service agent experience with the Salesforce Console. During the webinar, our experts will outline the net impact of productivity metrics and customer satisfaction when the Salesforce Console is properly aligned with your company’s objectives.
 
We will also cover several key features, benefits and best practices for improving results with the new Agent Console:

  • Easily spot important fields on records
  • Limit switching between pages
  • Quickly jot notes, actions and log interactions for each interaction
  • Chat with customers in real time by integrating with Live Agent (Service Cloud only)

Expect a session packed with practical tips and insights from our real-world implementation experience.

Presenter Information: 

Brendan Callum, Service Cloud Strategy Lead & Senior Solutions Architect, Perficient








Maria Orozco, Senior Business Consultant, Perficient