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1:00 - 2:00 PM CT

Amazon’s customer contact center handles millions of requests every day using technology that enables them to consistently provide world-class customer service.

And now you can leverage that same technology to transform your own contact center with Amazon Connect! Your customers demand a great experience and a high level of service – and you can give it to them with only minutes of set up.

Amazon Connect is a cloud-based contact center service that simplifies the delivery of exceptional customer service by offering a quick, scalable deployment, easy integrations with many CRM and ticketing systems, and simple navigation and usability.

Join us to learn more about Amazon Connect, including:

  1. Taking advantage of key features
  2. Designing a personalized experience for your callers
  3. How to take Amazon Connect beyond the classic contact center
  4. How to manage risk related to implementation and adoption