Improve Loan Loss Rates
We can help you plan and drive a digital transformation of your collections function and improve loan loss rates. We do this by leveraging our deep expertise in financial services, customer journey science, multichannel customer engagement, data analytics, artificial intelligence, and process automation.
Develop a digital collections strategy that addresses a future-state customer experience journey and defines a set of required capabilities and investments across people, process, and technology to support that strategy
Recommend and implement technology solutions that integrate into your existing architecture, including artificial intelligence, machine learning, messaging, chat, email, and virtual agents
Create customer journeys, moments of truth, and contact treatment strategies that deliver the right message at the right time to increase your conversion rates and deepen brand loyalty
Design and implement solutions to support data aggregation and analysis, personalization, customer segmentation, and propensity-to-pay models
Define key performance metrics, processes, rewards, skill competencies, and operating models that drive the desired behavior for your collections group