Integrating Amazon Connect with Microsoft Dynamics 365 can deliver tremendous benefits to your organization. Combining your customer contact center solution with your CRM platform enables your employees to view customer data and case files, including touchpoints and interactions from one tool, making it easier for them focus on delighting your customers.

Our Microsoft Dynamics 365 Quick Start is for users of Dynamics 365 who want to integrate an Amazon Connect contact flow. After installing and configuring this Quick Start, your users will have an Amazon Connect contact flow that looks up a caller’s account by phone number, speaks the account name to the agent when they answer, and adds a note to that account when the caller is queued.