Now more than ever, brands are relying on digital commerce channels to conduct business. And while ecommerce enables you to reach your customers, streamlining the fulfillment process that comes next is equally important.

With online sales soaring in these unprecedented times, many companies are falling behind by continuing to fulfill orders using a rule-based system. Striking a balance between meeting demanding service expectations, the cost of maintaining inventory, and anticipating orders is key to achieving intelligent order fulfillment.

We commissioned Forrester Consulting to uncover the importance of an automated supply chain by conducting a survey of more than 200 US-based inventory management decision makers to discover:

  • The current state of intelligent order management practices and rate of adoption among US companies

  • Supply chain automation challenges facing companies today and how it affects customer experience and the bottom line

  • Why investing in intelligent order management increases revenue and customer loyalty without increasing investment in inventory